Last Updated: September 1, 2026
Welcome to VELMORAJ.
These Terms of Service (“Terms”) govern your access to and use of VELMORAJ.com (the “Site”), including browsing the Site, creating an account, placing an order, making a payment, receiving products, contacting customer service, and using any other services made available through the Site.
VELMORAJ is the consumer-facing brand of the online store.
The Site is operated by:
Shanxi Xiangyi Network Technology Co., Ltd.
By accessing the Site, placing an order, or otherwise using our services, you agree to be bound by these Terms and all applicable policies incorporated into them by reference.
If you do not agree to these Terms, please do not use the Site or place an order.
1. Business Operator
The VELMORAJ online store is operated by:
Legal Business Name:
Shanxi Xiangyi Network Technology Co., Ltd.
Brand Name:
VELMORAJ
Official Website:
VELMORAJ.com
Responsible Person:
Kang Jinhua (康金花)
Registered Business Address:
Room 1703, Unit 1, Building 2, Area A
Anyi Residential Community
No. 268 Xingxi Street
Xiguan Subdistrict
Jiexiu City, Jinzhong City
Shanxi Province
China
Customer Service Email:
service@VELMORAJ.com
Telephone:
+86 18348962178
VELMORAJ is the brand under which products are marketed and sold through the Site. Shanxi Xiangyi Network Technology Co., Ltd. is the legal entity responsible for operating the online store.
2. Scope of These Terms
These Terms apply to:
● Access to VELMORAJ.com
● Browsing and using the Site
● Customer accounts
● Product information
● Coffee machines and accessory purchases
● Order submission
● Payment
● Shipping
● Delivery
● Returns
● Refunds
● Product support and warranty-related matters
● Customer service
● Reviews and other user submissions
● Other services provided through VELMORAJ
Additional published policies may also apply, including our:
● Privacy Policy
● Your Privacy Choices
● Shipping Policy
● Return Policy
● Refund Policy
Where another published VELMORAJ policy applies specifically to a transaction or issue, that policy forms part of these Terms to the extent applicable.
3. Eligibility to Use the Site
You may use the Site only if you are legally capable of entering into a binding contract under the laws applicable to you.
If you are under the age of majority in your jurisdiction, you may use the Site only with the involvement and authorization of a parent or legal guardian where required by law.
You may not use the Site for unlawful, fraudulent, abusive, or unauthorized purposes.
4. Products and Business Scope
VELMORAJ primarily offers products related to home coffee preparation and serving, including:
● Coffee machines
● Espresso machines
● Fully automatic coffee machines
● Semi-automatic coffee machines
● Drip coffee makers
● Capsule coffee machines
● Coffee cups
● Coffee mugs
● Coffee-related accessories
● Other products directly related to coffee preparation and serving
Product availability may change from time to time.
We reserve the right to add, modify, discontinue, or limit products where permitted by applicable law.
5. Product Information
We make reasonable efforts to provide accurate product information, including:
● Product names
● Images
● Descriptions
● Features
● Dimensions
● Capacity
● Materials
● Compatibility
● Included accessories
● Care instructions
● Other relevant specifications
However, product images may appear slightly different depending on:
● Screen settings
● Lighting
● Photography
● Manufacturing tolerances
● Product updates
Minor differences in appearance that do not materially affect product function may not constitute a defect.
Product-specific specifications shown on the applicable product page should be reviewed before purchase.
6. Accuracy of Information
We aim to keep information on the Site accurate and current.
However, the Site may occasionally contain:
● Typographical errors
● Pricing errors
● Incomplete information
● Outdated information
● Image errors
● Inventory errors
● Technical inaccuracies
Where permitted by law, we reserve the right to correct errors and update information.
If an error materially affects an order that has already been placed, we may contact you before proceeding.
Nothing in this section limits any consumer right that cannot legally be waived.
7. Prices
Product prices are displayed on the Site in the currency shown at the time of purchase.
For our U.S.-facing storefront, prices are generally displayed in U.S. dollars (USD).
Prices may change from time to time.
A price change does not generally affect an order that has already been validly submitted and accepted, except where:
● There is an obvious pricing error
● Payment authorization fails
● Applicable law permits correction
● The customer agrees to the change
Applicable shipping charges, taxes, discounts, and the final order total will be displayed during checkout before payment is submitted.
8. Promotions and Discounts
From time to time, VELMORAJ may offer:
● Discount codes
● Promotional prices
● Free-shipping promotions
● Limited-time offers
● Product bundles
● Other promotional offers
Promotions may be subject to:
● Eligibility conditions
● Expiration dates
● Product restrictions
● Order thresholds
● Usage limits
● Other disclosed conditions
Unless otherwise stated, promotions may not be combined.
We reserve the right to modify or end promotions where permitted by law.
9. Orders
Submitting an order through the Site constitutes an offer to purchase the products included in the order.
After you place an order, you may receive an order confirmation email.
An automated confirmation does not necessarily mean that the order has been finally accepted or shipped.
We may review orders for:
● Payment authorization
● Inventory availability
● Fraud prevention
● Shipping eligibility
● Address accuracy
● Other reasonable business or security purposes
10. Order Acceptance
We reserve the right, where permitted by law, to decline or cancel an order for legitimate reasons, including:
● Payment failure
● Suspected fraud
● Product unavailability
● Shipping restrictions
● Pricing errors
● Incorrect product information
● Unusual order activity
● Violation of these Terms
If we cancel an order after payment has been successfully collected, we will generally issue an appropriate refund to the original payment method.
11. Order Quantity Limits
We may limit the quantity of products purchased in a single order or by a single customer where reasonably necessary to:
● Prevent fraud
● Manage limited inventory
● Prevent unauthorized resale
● Protect promotional offers
● Maintain fair product availability
Any such limitations will be applied in accordance with applicable law.
12. Payment
Payment must be made using a payment method available at checkout.
Available payment methods may vary depending on:
● Customer location
● Currency
● Device
● Payment provider availability
● Store configuration
● Fraud or security screening
Only payment methods displayed during checkout should be considered currently available.
13. Payment Authorization
By submitting payment information, you represent that:
● The information is accurate
● You are authorized to use the selected payment method
● Sufficient authorization or funds are available
● The transaction is not fraudulent or unlawful
Payment may be approved, declined, delayed, or subject to additional authentication by the applicable payment provider or financial institution.
14. Payment Security
Our store uses Shopify-based ecommerce infrastructure and payment providers available through checkout.
Sensitive payment information is generally processed by the applicable payment processor rather than stored directly in our ordinary customer service systems.
You should never send the following to:
service@VELMORAJ.com
● Full payment card numbers
● PINs
● Full card security codes
● Online banking passwords
Payment security may also be subject to the security procedures and terms of the applicable payment processor.
15. Taxes
Applicable taxes may be calculated and displayed during checkout based on factors such as:
● Delivery location
● Product type
● Applicable tax rules
● Store configuration
Customers are responsible for reviewing the order total before payment.
Nothing in these Terms is intended to alter any tax obligation imposed by applicable law.
16. Shipping Rates and Methods
Shipping is governed by our Shipping Policy.
For eligible U.S. orders, our current shipping framework is:
Standard Shipping — Orders Under US$39
For eligible U.S. orders with a merchandise subtotal below US$39.00:
Standard Shipping: US$2.97
Free Standard Shipping — Orders US$39 or More
For eligible U.S. orders with a merchandise subtotal of US$39.00 or more:
FREE Standard Shipping
Unless otherwise stated at checkout, the US$39 free-shipping threshold is generally calculated using the eligible merchandise subtotal after applicable discounts and before taxes.
Express Shipping
Where available for an eligible U.S. order:
Express Shipping: US$6.99
Express Shipping availability may depend on:
● Delivery location
● Product
● Carrier availability
● Fulfillment arrangement
● Package characteristics
● Other logistics conditions
Available shipping methods and final shipping charges will be displayed at checkout before payment.
17. Processing and Delivery Times
Our standard order processing time is:
1–3 business days
Initial order review may generally begin within approximately:
24 hours
Beginning initial processing within 24 hours does not mean that an order will necessarily ship within 24 hours.
For Standard Shipping within the United States, the estimated carrier transit time after processing is:
5–12 business days
The typical estimated total time from order placement to delivery using Standard Shipping is therefore approximately:
6–15 business days
Shipping and delivery estimates are not guaranteed exact delivery dates.
If Express Shipping is available, any applicable Express delivery estimate will be displayed at checkout where available.
VELMORAJ does not make a separate Express Shipping delivery-time guarantee unless a specific timeframe is expressly displayed and accepted during checkout.
18. Shipping Destinations
VELMORAJ currently ships to eligible addresses within the:
United States
We do not represent that general worldwide shipping is available.
A destination outside the United States should only be considered supported if it is specifically available and accepted during checkout.
19. Delivery Information
Customers are responsible for providing a complete and accurate delivery address.
Please review information such as:
● Recipient name
● Street address
● Apartment or unit number
● City
● State
● ZIP code
● Telephone number
● Email address
before placing an order.
If you discover an address error, contact:
service@VELMORAJ.com
as soon as possible.
We will make reasonable efforts to assist before shipment.
Once an order has entered fulfillment or has been handed to the carrier, an address change may no longer be possible.
20. Tracking
Where tracking is available, shipment information may be provided after the order has been transferred to the carrier.
Tracking may require approximately:
24–72 hours
to begin updating after shipment.
If you experience a significant tracking issue, contact:
service@VELMORAJ.com
and include your order number.
21. Delivery Delays
Delivery may occasionally be delayed because of circumstances outside our reasonable control, including:
● Carrier delays
● Weather
● Transportation interruptions
● Public holidays
● High shipping volumes
● Regional emergencies
● Address problems
● Other logistics disruptions
We will make reasonable efforts to assist with significant delivery issues.
22. Damaged, Defective, Incomplete, or Incorrect Deliveries
If a product arrives:
● Damaged
● Defective
● Incomplete
● Incorrect
please contact:
service@VELMORAJ.com
and provide reasonable supporting information, which may include:
● Order number
● Description of the issue
● Photographs
● Packaging photographs
● Shipping-label photographs
● Video where reasonably useful
A verified issue may qualify for an appropriate remedy such as:
● Replacement
● Reshipment
● Repair-related support
● Partial refund
● Full refund
depending on the circumstances and applicable policy.
23. Returns
Eligible purchases may generally be returned within:
180 calendar days from the carrier-confirmed delivery date
subject to the eligibility requirements, conditions, and exclusions stated in our Return Policy.
The 180-day return period begins on the delivery date, not the order date or shipping date.
Before sending any product back, customers must contact:
service@VELMORAJ.com
and receive applicable return instructions.
Do not send an unauthorized return without first contacting customer service.
24. Return Shipping Costs
The 180-day return period does not mean that all return shipping is free.
For ordinary eligible change-of-mind returns, the customer is generally responsible for return shipping costs unless otherwise required by applicable law or agreed by VELMORAJ.
For verified issues such as:
● Shipping damage
● Product defect
● Incorrect item
● Fulfillment error
VELMORAJ will review return-shipping responsibility as part of the applicable resolution and may cover reasonable standard return shipping costs where appropriate.
Please review our Return Policy for complete conditions.
25. Refunds
Refund eligibility and processing are governed by our Refund Policy and applicable Return Policy.
For an eligible returned product, once the return has been:
1. Received
2. Inspected
3. Approved
we aim to process the refund within:
5 business days
Approved refunds are generally issued to the:
original payment method
used for the purchase.
After we submit the refund, the applicable bank, card issuer, PayPal, or other payment provider may require approximately:
5–10 additional business days
for the funds to appear in the customer's account.
For ordinary change-of-mind returns, original shipping charges are generally non-refundable unless otherwise required by applicable law.
26. Product Support and Warranty-Related Matters
Certain products may qualify for support relating to verified defects in materials or workmanship where such coverage is expressly stated for the applicable product.
Any product-specific warranty terms disclosed on the Site will apply according to their stated conditions.
Warranty-related support does not generally cover problems resulting solely from:
● Normal wear
● Misuse
● Improper maintenance
● Accidental damage
● Unauthorized modification
● Failure to follow product instructions
unless applicable law provides otherwise.
Nothing in this section excludes mandatory consumer rights.
27. Coffee Machine Safety and Use
Coffee machines should be used only according to:
● Product instructions
● Safety warnings
● Electrical requirements
● Cleaning instructions
● Intended household use
Do not operate a product that appears materially damaged or unsafe.
Customers are responsible for following product-specific operating and care instructions.
28. Customer Accounts
If customer accounts are available, you are responsible for:
● Maintaining accurate account information
● Protecting login credentials
● Restricting unauthorized access
● Informing us of suspected account compromise
You are responsible for activity carried out through your account to the extent permitted by applicable law.
29. Account Security
You should use reasonable account-security practices, including:
● Using a strong password
● Using a unique password
● Protecting your devices
● Avoiding suspicious links
● Logging out of shared devices
If you believe your account has been compromised, contact:
service@VELMORAJ.com
30. Prohibited Uses
You may not use the Site:
● For unlawful activity
● To commit or facilitate fraud
● To impersonate another person
● To submit false payment information
● To interfere with Site security
● To introduce malicious code
● To unlawfully scrape or extract data
● To circumvent access controls
● To infringe intellectual property rights
● To harass or abuse others
● To place orders using unauthorized payment methods
● To engage in fraudulent or abusive chargeback activity
● To interfere with another customer's use of the Site
● To misuse promotions, coupons, or account features
We may restrict access, suspend accounts, or cancel transactions involving prohibited conduct where permitted by law.
31. Intellectual Property
Unless otherwise stated, the Site and its content are owned by, licensed to, or lawfully used by Shanxi Xiangyi Network Technology Co., Ltd.
This may include:
● VELMORAJ branding
● Logos
● Product photography
● Graphics
● Text
● Website design
● Product descriptions
● Videos
● Layouts
● Icons
● Other original content
You may not reproduce, distribute, modify, republish, exploit, sell, license, or commercially use protected content without authorization except where permitted by law.
32. VELMORAJ Brand
The name VELMORAJ, associated logos, visual identity, product presentation, and related brand assets may be protected by applicable intellectual property laws.
Nothing on the Site grants you a license to commercially use VELMORAJ intellectual property without permission.
33. User Reviews and Submissions
If the Site allows you to submit:
● Reviews
● Photos
● Comments
● Feedback
● Questions
● Other content
you must ensure that the content:
● Is lawful
● Is accurate to the best of your knowledge
● Does not violate third-party rights
● Is not intentionally misleading
● Does not contain malicious content
● Does not contain unlawful or abusive material
By submitting content, you grant us a non-exclusive right, to the extent permitted by law, to use that content for legitimate store-related purposes such as displaying reviews, responding to feedback, and operating the Site.
34. Third-Party Services
The Site uses or may use third-party services necessary to operate, secure, analyze, and market the store.
These may include:
Ecommerce Infrastructure
● Shopify
● Ecommerce applications and integrations
Payment Services
● Payment processors
● Card networks
● Banks
● Payment gateways
● Fraud-prevention providers
Shipping and Fulfillment
● Shipping carriers
● Logistics providers
● Warehouses
● Fulfillment providers
● Shipment tracking services
Analytics and Measurement
Depending on the tools enabled on our Site, these may include:
● Shopify Analytics
● Google Analytics
● Conversion measurement services
● Attribution providers
● Website performance tools
These services may process information such as:
● IP address
● Device information
● Browser information
● Cookie identifiers
● Page views
● Product interactions
● Cart activity
● Checkout activity
● Purchase events
● Referral information
Advertising and Marketing Platforms
Depending on our current advertising activities, we may use technologies or services associated with:
● Meta / Facebook
● TikTok
● AppLovin
● Axon
● Other advertising, marketing, or attribution providers
These services may process information such as:
● Device identifiers
● Cookie identifiers
● IP address
● Page views
● Product interactions
● Cart activity
● Checkout events
● Purchase events
● Advertising interactions
● Campaign attribution information
Under certain U.S. state privacy laws, some advertising-related disclosures may be considered a “sale,” “sharing,” or processing for “targeted advertising.”
Where applicable, privacy choices may be available through our Your Privacy Choices page and cookie/privacy preference controls.
Customer Support and Technology Providers
We may also use providers supporting:
● Customer service
● Email communications
● Cloud infrastructure
● Website security
● Fraud prevention
● Technical support
Third-party services may be governed by their own applicable terms and privacy policies.
35. Privacy
Our collection, use, disclosure, retention, and protection of personal information are described in our:
Privacy Policy
and, where applicable:
Your Privacy Choices
These pages explain matters including:
● Categories of information collected
● Processing purposes
● Third-party disclosures
● Cookies
● Analytics
● Advertising technologies
● Privacy rights
● Data security
● Privacy choices
Please review those policies before using the Site.
36. Website Availability
We aim to keep the Site reasonably available.
However, we do not guarantee uninterrupted access.
The Site may occasionally become unavailable because of:
● Maintenance
● Technical problems
● Hosting interruptions
● Security incidents
● Network failures
● Updates
● Events outside our reasonable control
37. No Guarantee of Error-Free Operation
We do not guarantee that the Site will always be:
● Error-free
● Uninterrupted
● Free from every technical defect
● Compatible with every device or browser
We may make updates and improvements from time to time.
38. Product Availability
Products may become unavailable without notice.
Adding a product to a shopping cart does not necessarily reserve inventory.
An order remains subject to availability until accepted and processed.
39. Disclaimer of Warranties
To the maximum extent permitted by applicable law, the Site is provided on an “as available” basis.
We do not make warranties beyond those:
● Expressly stated on the Site
● Expressly provided for a specific product
● Required by applicable law
Nothing in these Terms excludes statutory warranties or consumer protections that cannot lawfully be excluded.
40. Limitation of Liability
To the maximum extent permitted by applicable law, Shanxi Xiangyi Network Technology Co., Ltd. will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising solely from use of the Site or products where such liability may lawfully be excluded.
This may include certain losses relating to:
● Loss of profits
● Loss of data
● Business interruption
● Indirect economic loss
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.
Nothing in these Terms is intended to exclude liability for:
● Fraud
● Willful misconduct
● Personal injury where liability cannot legally be excluded
● Mandatory consumer rights
● Other liability that applicable law prohibits us from limiting
41. Consumer Protection Rights
Nothing in these Terms is intended to waive, exclude, or restrict rights that consumers cannot legally waive.
Customers in the United States may have rights under applicable federal and state consumer-protection laws.
If mandatory consumer law provides greater protection than these Terms, the mandatory law will apply to the extent required.
42. Indemnification
To the extent permitted by law, you agree to be responsible for losses or claims resulting from your unlawful use of the Site, fraud, intentional misuse, or material violation of these Terms.
This provision does not apply where such indemnification would be prohibited by applicable consumer law.
43. Force Majeure
We will not be responsible for a delay or failure caused by circumstances outside our reasonable control, to the extent permitted by law.
Such circumstances may include:
● Natural disasters
● Severe weather
● Transportation interruptions
● Government restrictions
● War or civil unrest
● Labor disruptions
● Major infrastructure failures
● Cybersecurity incidents outside reasonable control
● Carrier disruptions
● Other comparable events
We will make reasonable efforts to resume affected services when practicable.
44. Electronic Communications
When you:
● Place an order
● Create an account
● Contact customer service
● Subscribe to communications
● Use the Site
you may receive electronic communications relating to your transaction or account.
Transactional communications may include:
● Order confirmations
● Shipping updates
● Payment notices
● Return information
● Security notices
● Customer-service responses
Marketing communications are subject to applicable consent and unsubscribe requirements.
45. Termination or Suspension
We may suspend or terminate access to the Site where reasonably necessary because of:
● Fraud
● Security threats
● Repeated abuse
● Illegal activity
● Material violation of these Terms
where permitted by applicable law.
Termination does not affect rights or obligations that arose before termination.
46. Severability
If any provision of these Terms is determined to be invalid or unenforceable, that provision will be limited, interpreted, or removed only to the extent necessary.
The remaining provisions will continue in effect.
47. No Waiver
Failure to enforce a provision of these Terms on one occasion does not necessarily waive our right to enforce it later.
48. Assignment
You may not assign your rights or obligations under these Terms without our consent where applicable.
We may transfer rights or obligations in connection with a legitimate corporate restructuring, merger, acquisition, or sale of business assets, subject to applicable law.
49. Governing Law
Because the legal operator of VELMORAJ, Shanxi Xiangyi Network Technology Co., Ltd., is registered in China, these Terms will generally be governed by and construed in accordance with the laws of the People's Republic of China, without regard to conflict-of-law principles, except where mandatory applicable law requires otherwise.
However, VELMORAJ serves customers in the United States.
Accordingly, nothing in these Terms is intended to deprive a U.S. consumer of mandatory rights or protections that cannot lawfully be waived under applicable U.S. federal or state law.
Where mandatory consumer-protection rules apply based on the customer's place of residence, delivery destination, or transaction, those mandatory protections remain available.
50. Disputes
If you have a concern about an order, product, payment, delivery, return, refund, or other matter, we encourage you to contact us first:
service@VELMORAJ.com
We will make reasonable efforts to resolve legitimate customer disputes directly.
Any dispute that cannot be resolved informally will be handled in accordance with applicable law and any mandatory jurisdictional requirements.
Where legally permitted, disputes involving the operation of the business may be brought before a court of competent jurisdiction in the People's Republic of China.
However, nothing in this section prevents a U.S. consumer from exercising any right to bring a claim in another forum where applicable U.S. federal or state law provides a non-waivable right to do so.
51. Changes to These Terms
We may update these Terms from time to time because of changes to:
● Our business
● Products
● Website functionality
● Payment methods
● Shipping practices
● Privacy practices
● Legal requirements
● Shopify services
● Other operational matters
When changes are made, the Last Updated date at the top of this page will be revised.
Material changes will apply prospectively where required by law.
We encourage customers to review these Terms periodically.
52. Entire Agreement
These Terms, together with applicable policies published on the Site, constitute the terms governing your use of the VELMORAJ online store to the extent permitted by law.
Relevant policies include, where applicable:
● Privacy Policy
● Your Privacy Choices
● Shipping Policy
● Return Policy
● Refund Policy
Product-specific terms, instructions, or warranty information may also apply where expressly disclosed.
53. Customer Service
For customer service inquiries, please contact:
Email:
service@VELMORAJ.com
Telephone:
+86 18348962178
Customer Service Hours:
Monday to Friday
9:00 AM – 6:00 PM Eastern Time (ET), United States
Response Time:
We aim to respond within 24 business hours.
54. Contact Information
If you have questions about these Terms, please contact:
VELMORAJ
Operated by:
Shanxi Xiangyi Network Technology Co., Ltd.
Responsible Person:
Kang Jinhua (康金花)
Website:
VELMORAJ.com
Email:
service@VELMORAJ.com
Telephone:
+86 18348962178
Registered Business Address:
Room 1703, Unit 1, Building 2, Area A
Anyi Residential Community
No. 268 Xingxi Street
Xiguan Subdistrict
Jiexiu City, Jinzhong City
Shanxi Province
China
Customer Service Hours:
Monday to Friday
9:00 AM – 6:00 PM Eastern Time (ET), United States
Response Time:
Within 24 business hours