Contact
Last Updated: September 1, 2026
Thank you for visiting VELMORAJ.
VELMORAJ is an online coffee machine and coffee equipment store operated by Shanxi Xiangyi Network Technology Co., Ltd.
If you have questions about our coffee machines, accessories, orders, shipping, returns, refunds, warranties, or other store-related matters, please contact our customer service team. We will be happy to assist you.
Customer Service
Email:
service@velmoraj.com
Telephone:
+86 18348962178
Website:
For order-related inquiries, please include your order number and the email address used when placing your order so that we can assist you more efficiently.
Customer Service Hours
Monday to Friday
9:00 AM – 6:00 PM Central Standard Time (CST)
We aim to respond to customer inquiries within 24 business hours.
Messages received outside our normal customer service hours will generally be reviewed on the next business day.
How We Can Help
Our customer service team can assist with:
● Coffee machine and product questions
● Product specifications and compatibility
● Order status
● Order changes or cancellation requests
● Shipping and tracking
● Delivery delays
● Missing packages
● Damaged or incorrect products
● Returns and exchanges
● Refund inquiries
● Warranty claims
● Product troubleshooting
● Payment-related questions
● General website inquiries
Order Support
If you are contacting us regarding an existing order, please provide:
● Your full name
● Order number
● Email address used at checkout
● Product or model name
● Brief description of your request
For damaged, defective, or incorrect products, we may also ask you to provide clear photographs or videos to help us review the issue.
Please do not send full credit card numbers, card security codes, PINs, or online banking passwords by email.
Returns
Before returning any VELMORAJ product, please contact us at:
service@velmoraj.com
You must receive the applicable return instructions before sending a product back.
Please do not send an unauthorized return directly to our address, as doing so may delay the return or refund process.
Unless our customer service team provides different written instructions for a specific approved return, our authorized return address is the same as our registered business address.
Registered Business & Return Address
Shanxi Xiangyi Network Technology Co., Ltd.
Room 1703, Unit 1, Building 2, Area A
Anyi Residential Community
No. 268 Xingxi Street
Xiguan Subdistrict
Jiexiu City, Jinzhong City
Shanxi Province
China
Please contact service@VELMORAJ.com before sending any return to this address.
Product Support
If you need help with a VELMORAJ coffee machine, please include the product model when contacting us.
Our support team may assist with questions relating to:
● Setup and operation
● Brewing functions
● Cleaning and maintenance
● Product care
● Troubleshooting
● Accessories
● Warranty-related concerns
Where applicable, product-specific instructions provided on the product page, packaging, or user manual should be followed.
Shipping & Tracking Support
Once an order has shipped, tracking information may be provided by email.
If you have questions about:
● Tracking updates
● Delivery delays
● Delivery attempts
● Missing shipments
● Shipping address issues
please contact us with your order number.
We will review the available tracking information and assist where reasonably possible.
Official VELMORAJ Communication
For your security, please use our official website and business email when contacting us.
Official Website:
Official Customer Service Email:
service@velmoraj.com
If you receive a suspicious message claiming to represent VELMORAJ, do not provide sensitive payment or personal information. Contact us directly through our official email to verify the communication.
Business Information
Brand Name:
VELMORAJ
Legal Business Name:
Shanxi Xiangyi Network Technology Co., Ltd.
Official Website:
Customer Service Email:
service@velmoraj.com
Telephone:
+86 18348962178
Registered Business Address:
Room 1703, Unit 1, Building 2, Area A
Anyi Residential Community
No. 268 Xingxi Street
Xiguan Subdistrict
Jiexiu City, Jinzhong City
Shanxi Province
China
Customer Service Hours:
Monday to Friday, 9:00 AM – 6:00 PM Central Standard Time (CST)
Response Time:
Within 24 business hours
Get in Touch
Whether you need help choosing a coffee machine, checking an order, tracking a shipment, arranging a return, or receiving product support, please contact the VELMORAJ customer service team.
Email: service@VELMORAJ.com
We aim to make every step—from choosing your coffee machine to after-sales support—as clear and straightforward as possible.